1.1 Welcome to the Glowin Beauty Technology platform, operated by PT. Glowin Beauty Technology (Glowinid). Glowin is committed to respecting your privacy and protecting the personal data you entrust to us in compliance with Indonesia's Personal Data Protection Law (UU PDP) No. 27 of 2022. This Privacy Policy aims to help you understand how we collect, use, and safeguard your personal data when you use our services.

1.2 "Personal Data" refers to data that identifies an individual, either directly or indirectly. Examples include your name, phone number, email address, and payment information.

1.3 By using our services, registering an account, or accessing the Glowin platform, you agree to the terms outlined in this Privacy Policy. If you do not agree to how we handle your data, please refrain from using our services.

1.4 This policy applies to all Glowin users, including Clients who book beauty services and Beauty Partners who provide services through our platform.

We may collect your personal data in the following situations:

• When you register and create an account on Glowin.
• When you book beauty services through our platform.
• When you interact with us via email, phone, or social media.
• When you connect your Glowin account to social media platforms.
• When you provide reviews or participate in surveys about our services.
• When you upload photos, videos, or documents related to your profile or services on the platform.

Glowin may collect the following data:

• Identity Information: Name, date of birth, gender.
• Contact Information: Email address, phone number, and physical address (if required).
• Payment Information: Bank account details, payment methods, and transaction history.
• User Profile Information: Profile photos, reviews, service preferences, and activity logs on the platform.
• Location Data: Geolocation information (if location-based features are enabled).
• Additional Information: Portfolio photos (for Beauty Partners), professional certifications, and information required for beauty services.

We use your personal data for the following purposes:

• To process registrations and activate accounts.
• To facilitate booking of beauty services between Clients and Beauty Partners.
• To manage transactions, including payments and refunds.
• To provide customer support.
• To analyze data and improve our services.
• To send notifications, promotions, or relevant offers.
• To ensure compliance with applicable regulations.

Glowin may share your data with relevant third parties, such as:

• Logistics and Payment Partners: To process your transactions.
• Technology Providers: To manage and enhance the platform.
• Government or Legal Authorities: If required by law.

We do not sell your personal data to third parties.

As a Glowin user, you have the following rights:

• Access and Correction: Request a copy of your data and update it as needed.
• Data Deletion: Request the deletion of your personal data from our system.
• Withdraw Consent: Revoke consent for specific uses of your data.

To exercise these rights, contact us using the details provided below.

Glowin implements technical and organizational measures to safeguard your data, such as encryption and firewalls. However, no method of data storage is completely secure. We encourage you to keep your account credentials confidential.

We retain your personal data for as long as necessary to fulfill the purposes for which it was collected unless a longer retention period is required by law. After that, your data will be deleted or anonymized.

Glowin uses cookies to enhance your user experience. You can manage your cookie preferences through your browser settings.

Glowin reserves the right to update this Privacy Policy from time to time. Significant changes will be communicated via email or platform notifications.

If you have questions about this Privacy Policy, please contact us at:

• Email: officiallglowin@gmail.com
• Phone: +62 822-5368-3237 / +62-813+8129+2302